Damaged Items & Transit Insurance


Transit Insurance is an optional Extra for Lost or Damaged Goods by Courier- 
Please contact the Office if you require Transit Insurance (Charges do apply)

Please check your order carefully when received. If no advice is received within 7 days of receipt of goods we will take this as confirmation from you that your order has been received complete and in good order. If you do have any breakages that you wish to claim please send us full details including photos of the broken goods in the box. We do take due care when packing goods but due to the fragile nature of the product breakages may occur.

Our business policy for breakage claims is that we are happy to replace any broken goods free of charge with your next order. 
If it is a once off order we do unfortunately have to charge you the freight cost (not handling) to send you the replacement goods.

 Full replacement costs (including freight) will be charged for any advice received later than 7 days after receipt

WE do not cover change of mind or wrongly ordered goods. IF you wish to return your complete order (or part thereof) we required the goods to be returned at your cost in the same condition as when they were dispatched. Full or partial credit will be made for goods only (not freight).  We reserve the right to charge a restocking fee of $20.